What happens to your data.
Chuck works on occurrence reports, investigation findings and your manuals. This is where they go, and what we commit to.
What we commit to.
Your data doesn’t train AI models
Not ours, and not our model provider’s. It’s in the contract, so there’s no setting to find and switch off.
Zero data retention at the model provider
Your question and the passages sent with it exist at the provider only while the request runs. Nothing is kept afterwards.
Your documents stay yours
What you upload is stored on our own infrastructure in the UK, and only your organisation can read it.
Cite or refuse
Every regulatory claim shows the passage it came from. When the regulations don’t support an answer, it says so.
Where it runs
Three places, set out separately.
- Data at restUnited Kingdom · European Union
- Your documents, the regulation library and your account are stored on our own infrastructure in the UK. Backups are encrypted here before they go to Amsterdam, in the EU.
- Inference, at our model providerEuropean Union
- Your question and the passages used to answer it go to our model provider, encrypted, for the length of the request. It stays in the EU, and nothing is kept or used for training.
- Processing on our own serversUnited Kingdom
- Indexing your documents, reading the text out of your files and dictation run on our own UK infrastructure, with no outside provider. Dictation audio is never stored.
The sub-processors page lists every sub-processor and its region, and the privacy notice covers personal data.
The honest comparison
Why not a general-purpose assistant?
No aviation library
A general model has no curated regulations to draw on. It can cite a rule that doesn’t exist, and it can’t show where an answer came from.
No amendment dates
It can’t tell which revision of a rule it’s quoting. Every passage we cite is dated to its amendment where the source publishes one.
The personal account
Business versions of the major assistants come with real commitments. The risk is a report pasted into a personal account, where inputs may be used for training.
Approved organisations
Using Chuck in an approved organisation.
Your organisation stays accountable for everything it does with a tool like this. Chuck is built for that.
Advisory, never the decision
Chuck proposes and cites. A named person in your organisation decides, and every document it produces has a line for them to sign.
Checkable before it’s used
Every grounded answer shows its passage. Citations and quotes are checked by software that isn’t AI, and every document says to check it before use.
A record you keep
Any answer downloads as a Word record of the question, its sources and the checks, with a blank section for your review.
All the checks are on the Chuck page.
The full Security & Trust Overview, on request.
During evaluation we send it to your security and procurement teams, with the Data Processing Agreement, and go through it against your questionnaire.